Delivery, Cancellation and Refunds

Last updated: 14 October 2026

Delivery and entry

There is no physical shipping. After iyzico payment is verified, each venue ticket code appears by email and My account → My venue tickets; personal broadcast access appears in My Broadcasts. Verify the account email first. Venue admission and online access are separate purchases. The 500 TRY broadcast ticket for Şampiyonlar Serisi 10 on 25 October 2026 includes no recordings/replay.

If email is missing, check spam and the order in your account. Contact support with the order number rather than purchasing the same service again. Each venue code is accepted at its first valid use; duplicate entry is rejected. Refunded/cancelled rights or codes cannot be reused.

Pending or failed payment

Opening the payment page or seeing a pending bank authorization is not final confirmation. Follow the order while its result is being verified. Failed payment does not deliver the service. If a bank charge appears for a failed order, report the date, amount and payment reference. Never send a full card number, CVV, password or email code. Apparent duplicate charges are checked against payment records.

Cancellation and rescheduling

Organizer cancellation or impossibility of performance is notified in a durable medium such as email. Where performance becomes impossible, the duty to notify within three days of learning this and refund collected amounts within fourteen days of that notification applies. More favorable statutory rights for another applicable situation remain preserved.

On postponement, the new date and service status are announced. Moving the old order to a new date does not force acceptance of that date or waive applicable termination/refund rights. Requests are assessed against the service change and law. A participant/fight-card change does not invariably produce the same outcome; material changes and the service supplied are assessed together.

Withdrawal versus defective service

Specified-date venue admission falls within the leisure-event exception in Article 15(1)(g), so general withdrawal solely for a change of mind does not apply. The exception does not remove rights concerning cancellation or service contrary to the agreement.

For broadcasts, the general fourteen-day withdrawal period and any exception depend on the actual service. Truly immediate electronic performance or early performance begun with consumer consent may fall within statutory exceptions. Assigning a future broadcast entitlement alone does not show full performance. Email or written notice is sufficient for withdrawal; a special form is not mandatory.

Inaccessible broadcasts

If access is missing despite using the correct verified account, or the promised broadcast is not supplied, contact support promptly with event/order number, approximate time, device/browser and error message. Provider-caused non-delivery/defective service can give rights to repeat performance, price reduction or termination according to their conditions. Personal device/internet faults and provider faults are assessed separately; technical requirements do not remove provider responsibility wholesale.

Requests and refunds

Contact Ömer Balaban / Ömer Balaban Fight Academy: balabanomer73@gmail.com; written requests: Kırkkonaklar, Şemsettin Günaltay Cd. No:308 D:F, 06610 Çankaya/Ankara. Valid withdrawal from a service contract triggers the fourteen-day refund deadline from notice. Refunds use the purchase payment method without charging the consumer; bank posting time may vary. Closing an entitlement in the panel does not by itself mean funds have been refunded. Consumer arbitration/court and applicable complaint routes remain open.